Yaxin Mould

ZheJiang Yaxin Mould Co., Ltd.




Q1. When can I get the price?

A: We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

Q2. How can I get a sample to check your quality?

A: We are welcome sample order,after price is confirmed, you can require for samples to check our quality.

Q3: Can I check quality of goods before delivery?

A: Yes, either you or your company colleagues, or a third party is welcome to our factory to do the inspection before delivery.

Q4: How do I purchase your goods?

A: Please send us inquiry via website, email us, or add friend on WeChat ,Whatsapp through mobile no.  and you can also give us a call to tell us your needs, we’ll reply you ASAP.

Q5: How do you do about quality control?

A: Quality is above everything.We always attach great importance to quality controlling from the beginning to the end.Each products are tested one by one which must be in accordance with the  factory quality standard before arranged to packing

Q6. How can I request a Product List?

A: To request a full  catalog, please leave your message below, we will get back to you soon.

Q7. What if I receive products I am not satisfied with?

A: We aren't happy unless you are!. If something is not up to your standards - please let us know! We will do everything in our power to make it right. Also, please refer to our Return policy, leave message below, we will send the policy to you soon.

Q8: How long is the lead time?

A: Normally it takes 1-4 weeks after receive deposit. (Actually it depends on the quantity of order)

Q9: Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Q10: Can we get some faucet samples for test?

A: Sure,  Samples are always available for you. but you have to pay for the sample charge and freight charge.

Q11: How to solve the quality problems after sales?

A: Take photos of the problems and send to us after we confirm the problems, within seven days, we will make a satisfied solution for you.

Q12: Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings, please also confirm your certain quantity, so we can check details for you.

Q13: Online service

A: Quick and efficient reply with 24 hours after receiving contract.

Q14: What kind of service you can supply?

A: Firstly, we supply our goods with good quality and reasonable price. Secondly, we supply purchasing of the other products which clients need. Thirdly, we supply inspection service for clients.

Q15: How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit.

2. We respect every customer as our friend and we sincerely do business  and make friends with them, no matter where they come from.

Q16: Can we use our own logo ?

A: Please send inform us details.

Q17: Are you a trading company or a manufacturer?

A1: We are manufacturer and we can assure the quality we manufactured.

Q18: What’s your guarantee or the warranty of the quality if we buy your production?

A: We offer you high quality machines with high quality after-service.

Q19: What after-sales service your company offers?

1, Your inquiry related to our product & price will be replied within 72 hours.

2, Well-trained & experienced staff will answer all your inquiries in English and Chinese

3, Your business relationship with us will be confidential to any third party.

4 Good after-sales service offered, please get back to us if you got any questions.

Q20: How can I know the status of my order?

A: We will send you photos and videos of your order at different stage in time and keep you informed of the latest information.

Q21: How can I know your machine works well?

A: Before delivery, we shall test the machine working condition for you.

Why Choose Us

Provide technical training on products, Higher quality, Honesty foolproof and best credibility, Deal with complaints in 24 hours 

After-sales Service:

①Offer technical supports,such as product operating,maintenance and repair guidance. ②One year warranty period. ③For any product questions,we will deal with it as soon as possible within 24 hours.

Of Delivery:

all orders will be issued according to the order of payment, after payment guarantee go to great lengths to the security rapid distribution of goods to every customer.

Pre-sales Service:

①Listen to the needs of clients and guide customer to pick out most suitable goods. ②Transfer product knowledge to customer. ③Meet the reasonable requirements of customer. ④ Interested product operational demonstration. 

On-purchase Service:

①Follow up the order production status and give feedback to customer in time. ②Take a real picture or record a video of the order goods,and send it to customer for confirmation before shipment.

Product after-sale

within seven days after purchase for the guaranteed repair, replacement and return (in addition to customer improper use, improper safekeeping of product damage).

Of Delivery:

1.Please double check you addresss, the right postal code, phone number is important when you leave your address or forget to do the clearance.

2. We will not be responsible for any delay during delivery due to customs clearance & weather condition and other factors. But we will inform you the status of the goods on time.

3.Meet customer delivery requirements, guarantee delivery timeliness, accuracy, and if you have any question, please contact customer service, we have 24 hours to solve for you.

Product after-sale:

1 and return reason

1) the goods quality problem.

2)matters needing attention in the agreement are not suitable for return goods.

3 matters needing attention

1) opened commodity packaging, influence secondary sales, not for return.

2) the packing of goods including anti-counterfeiting code anti-counterfeiting code once the scraping is not return.

3) the quality reason, by the customer shall bear the freight